Articles

 451 Greylisted, please try again in 900 seconds

If someone tries to send you an email message and receives an error containing "451...

 AOL mail bounces with 421 SERVICE NOT AVAILABLE message.

From time to time, AOL will block our servers from sending them mail. When AOL is blocking our...

 Are SPF records setup for my domain?

Yes we publish SPF records for all domains hosted by us that use our DNS servers. The default SPF...

 Changing the Outgoing Server (SMTP) Port

Many ISPs block SMTP (Port 25) to prevent their users from sending email via 3rd party servers...

 Do you screen for viruses, SPAM and malicious file types?

Dynamix uses anti-virus and anti-spam software to control the amount of malicious and distasteful...

 Email Error message 550 not local host.

There are 4 possible reasons you are getting this error. These reasons are ranked from most...

 Email Lists.

We understand the need to market your site and products using email. Due to our Acceptable Use...

 Error: SmarterMail requres a browser that supports the IFRAME tag.

Problem:SmarterMail requires a browser that supports the IFRAME tagCause:McAfee Internet Security...

 Forwarding Email to an AOL.com account.

This issue will only affect people trying to setup an email account or an email alias on our...

 HTTP Links and Email Addresses are not clickable in Web Mail.

Email that was sent as "plain text" will not have links enabled in the email. If the...

 How do I view my email using a web browser?

To view your email with a web browser: Open a web browser and go...

 How to modify spam filtering settings for your account.

To adjust or remove spam filtering from your email account:Login to your email account using the...

 How to view Internet Headers in Outlook 2000/2002/2003

Method #1: Right-click the message in the folder view, then choose "Options". Method...

 How to view Internet Headers in Outlook 2007

Method #1: Right-click the message in the folder view, then choose "Message Options"....

 How to view Internet Headers in Outlook Express

Method #1: Right-click the message in the folder view, then choose "Properties".Method...

 I can send mail with webmail, but not Outlook.

If you can send mail via webmail but are having trouble sending/receiving mail from your POP...

 I get a 550 Authentication is required for relay.

When you try to send e-mail through your mail client (such as Microsoft Outlook), you get a...

 I get a connection failure when trying to download or send e-mail.

Problem:When you try to download e-mail into your mail client, such as Outlook, Netscape, or...

 I get a relay error when trying to send mail.

A relay error can occur if you're using a laptop through a non-supported provider such as AOL or...

 It appears someone is using my email address.

Problem:You are receiving several returned junk emails (spam) that appear to be from your email...

 Setting up Outlook Express to send/receive email.

In the instructions below, you should replace yourusername@yourdomain.com and mail.yourdomain.com...

 Setting up SMTP Authentication.

Outlook Express:1. Click "Tools" | "Accounts", then click...

 Setting up custom mx records

If you would like to use your own email server or you want to use a junk mail service that...

 Slow Email / Delivery Delayed

Issue:Someone sent me an email at 1:00 PM and I didn't get it until 3:00 PM. Possible cause 1:The...

 WebMail displays the wrong time an e-mail was delivered.

Problem:The webmail application allows you to set the timezone it displays regarding when an...

 What ISP's block SMTP port 25?

Many ISP's are blocking smtp (Port 25) which is the port used to send e-mail. They have chosen to...

 What is Greylisting?

Starting with the Mail Server upgrade on 12/19/07, we have started using Greylisting as another...

 What is an Auto Responder?

An auto responder is an automated reply to an incoming e-mail.  You configure an auto...

 What is the difference between a POP3 Account and an Alias?

POP3 Accounts are actual mailboxes; i.e., user@yourdomain.com. ALIASES are virtual mailboxes that...

 What should my POP3 username/password be?

You first need to ensure that you have set up your email accounts in the Helm control panel...

 Whitelisting an Email Address

If you have ligitamate email that is being sent to the Junk E-mail folder on the server you can...

 You are receiving duplicate e-mails.

Problem:This problem normally occurs with Outlook users. Interruptions in the download...

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